Shipping information & Return Policy

Shipping, Returns & Order Policies

We want you to love your purchase from The Tack Shoppe. If you have questions about sizing or fit, please contact us by email or Instagram before placing your order—we’re always happy to help.

Email: tackshoppecollingwood@gmail.com

Product Availability & Special Orders

We do not stock all sizes in-store at all times. Some items may be special order.

Online orders may take 2–12 weeks to arrive, depending on brand availability. If you would like to confirm estimated delivery times before ordering, please email us.

Gift Cards

As of September 1, 2025, only electronic gift cards are accepted.

Shipping

Canada
We ship across Canada. All orders are insured and securely packaged.

United States
As of October 2, 2025, we are no longer able to ship to the United States due to customs and tariff changes.

International Shipping
International shipping is available. Please email us to inquire about rates and delivery timelines.

Express Shipping
If you require express or next-day shipping, please contact us directly and we will do our best to accommodate.

*Once a tracking number has been issued and your order has been collected by the courier, responsibility for the shipment transfers to the carrier. At that point, we are no longer liable for delays, damages in transit, or non-delivery.

If you experience any issues with your shipment, while in transit, we recommend contacting the courier directly using the tracking information provided.

Shipping inquiries: tackshoppecollingwood@gmail.com

Returns & Exchanges

United States Orders
All U.S. orders are FINAL SALE. We are unable to accept returns from U.S. clients due to duties charged on returned items.

Canadian & International Orders

  • Returns must be requested within 30 days of purchase

  • You must contact us by email before returning any item

  • Items must be unused, with original tags and packaging

  • A copy of the receipt or confirmation email is required

  • Shipping charges are non-refundable

Returns received without prior approval or outside the 30-day window will not be refunded.

After 30 days, we are unable to offer a return, exchange, or refund.

Non-Returnable Items

The following items are FINAL SALE and cannot be returned or exchanged:

  • Sale items

  • Helmets

  • Books

  • Personalized items

  • Special order or custom items

Exchanges

Exchanges are accepted if the item is unused and in original condition. Customers are responsible for return shipping costs.

Defective or Incorrect Items

If you receive a defective item or an incorrect order, please contact us immediately. We will cover return shipping in these cases.

If you have any questions, please contact us at:
tackshoppecollingwood@gmail.com